Ativo Smart Home Services Manager is a centralized unified platform for managing Ativo Smart Customer Premises Gateway. Service Providers require tools that optimize the number of steps and total time spent in service install, service provisioning and diagnostics support. A Smart Home/ Building management platform has the added requirement of sensing and interpreting sit-uational events on the customer’s premises then responding in real-time with the right course of action; no action, sending warning, or alarms notification or possibly notifying 3rd party agencies. Performing these functions reliably and efficiently are of critical importance to the Service Provid-er’s business operations.